Gareth Shaw, Which? Head of Money said:
“Digital payments have transformed the way many of us purchase goods and services, but if the shift away from cash is not handled carefully, there is a very serious risk that it will exclude a significant number of people who are not ready or able to take advantage of these payment methods.
“The cash network has already been severely damaged in recent years, particularly since the start of the coronavirus outbreak, because there has been no effective oversight to ensure the millions of people who still depend on it can still withdraw it. The government must move quickly with its plans to safeguard access to cash through legislation, to ensure that the system remains viable for as long as it is needed.”