Gareth Shaw, Head of Money at Which?, said:
“The FCA is right to give its support to mortgage borrowers – by calling for a stop to repossessions or extra charges on payment holidays – while many are going through a difficult time amid the coronavirus outbreak.
“Mortgage lenders must move swiftly to ensure those in need of assistance get clear information about how these schemes will work in practice – and that the process for doing so is straightforward, ensuring consumers can easily access the support they need in the challenging months ahead.”
Notes to editors
- Which? is a non-profit organisation working to make life simpler, fairer and safer for consumers.
- During the coronavirus crisis, Which? is making a range of news, advice and guides available for free for anyone who needs it at https://www.which.co.uk/news/coronavirus/