Rory Boland, Editor of Which? Travel, said:
“Many holidaymakers will be deeply angry that the government didn’t make this decision 48 hours ago, before tens of thousands of them flew off for their summer holidays in Spain. Many would not have travelled if they had known they’d face 14 days of quarantine on their return.
“The government must give urgent clarity on whether it will be updating its FCO advice on travel to Spain, as this will have a more serious impact and may require tour operators to bring holidaymakers home early at a time when they are already under huge financial strain.
“For those with future bookings to Spain, many tour operators are now likely to cancel holidays. People may want to support their holiday company by accepting a refund credit note or rebooking for a later date, but it’s important operators make clear any drawbacks. Customers have the legal right to a cash refund if their package holiday is cancelled.”
Notes to editors:
- Which? Q & A for people with an upcoming holiday to Spain: https://www.which.co.uk/news/2020/07/will-my-spain-holiday-go-ahead-will-lockdown-or-quarantine-means-its-cancelled-qa/