Which? response as Jet2 customers are told to return home early from Spain

Rory Boland, Editor of Which? Travel, said:

“Holidaymakers are increasingly stuck in the middle of a tug of war between government advice and travel company policies. The government had said people on holiday in the Balearic and Canary Islands don’t need to return early, but Jet2 has decided that they should.

“Jet2 must now urgently clarify whether this is a requirement or a choice, and make it clear to customers whose package holiday has been cancelled what their rights are to a partial refund for the remainder of their trip.

“The past week has seen utter confusion for holidaymakers. The government needs to work more closely with the travel industry so that tour operators and airlines can better manage these changing requirements, and holidaymakers aren’t caught between following government advice or potentially losing the money for their holiday.”

Statement