Which? response as mass gatherings set to be postponed or cancelled

Adam French, Consumer Rights Expert at Which?, said: 

“Anyone worried about being left out of pocket as a result of sports fixtures and other events being postponed should keep hold of their tickets until they know if they can make the new dates.

“If an event is cancelled or you’re unable to make it once it’s been rescheduled, then you’ll be entitled to a refund. It could be harder to get your money back for any related travel or accommodation, unless it was purchased as part of a package deal. Check the cancellation policies of any travel or accommodation you have booked.”

Notes to editors:

• For more information, visit: https://www.which.co.uk/news/2020/03/coronavirus-outbreak-cancelled-or-postponed-events-can-i-get-my-money-back/

• Customers who pay with a credit card may be able to claim against their credit card company under Section 75 of the Consumer Credit Act. For more information on using Section 75, visit: https://www.which.co.uk/consumer-rights/regulation/section-75-of-the-consumer-credit-act#your-rights-under-section-75

• Customers who pay with a debit card may still get some protection via their bank’s chargeback scheme. For more information on using chargeback, visit: https://www.which.co.uk/consumer-rights/advice/how-do-i-use-chargeback

Statement