Rocio Concha, Which? Director of Policy and Advocacy, said:
“This latest research reinforces how dramatically scam calls and texts have risen during the pandemic – with fraudsters relentless in their efforts to trick people into giving away their money and personal information.
“Businesses and the telecoms industry must do more to protect consumers, by making it harder for fraudsters to exploit systemic weaknesses to reach potential victims and by improving how they use telecommunications to reach their customers.
“Which? is calling on businesses to sign up to its SMS best practice guide and commit to taking steps to help prevent their customers falling victim to fraud.”
Notes to editors
- SMS Best Practice – Which?’s guide for businesses
- Scam victims suffer £9.3bn well-being hit in a year, Which? research finds
- Smishing attacks in the UK grew by nearly 700% in the first six months of 2021, Which? reveals