Rory Boland, Editor of Which? Travel, said:
“It is simply wrong that Teletext Holidays has left many of its customers to foot the bill for cancelled holidays when they were legally entitled to refunds. It is positive to see the regulator take these steps but very concerning that people are still owed money over a year after the travel disruption caused by coronavirus first began.
“Teletext must take swift action to refund all of those that are owed money and sign the undertakings to the CMA, confirming that it will not leave its customers in this dire position again. If these commitments aren’t met, the regulator should take enforcement steps quickly to ensure customers do not continue to wait for their money.”