Adam French, Which? Consumer Rights Expert, said:
“These serious concerns about StubHub potentially ripping off customers and flouting the law come after similar practices were exposed at Viagogo – and must raise further doubts about the proposed merger between the two.
“It is worrying that unscrupulous practices by the big players seem to be ongoing, despite years of action by the CMA. This demonstrates the pressing need for reform of the enforcement landscape in order to give the regulator the tools it needs to bring about swift and lasting change for consumers.”