Sue Davies, Head of Consumer Protection at Which?, said:
“It’s really concerning that Whirlpool has announced that there are tens of thousands of additional unsafe washing machines in people’s homes. Whirlpool customers are being drip fed information and serious questions need to be asked about why it took almost five months for this to come to light.
“Some Whirlpool customers may be understandably concerned about dealing with this problem during a nationwide lockdown. Whirlpool has provided reassurances that it has suitable safety measures in place so customers should report their affected machine to the company as soon as possible.
“The OPSS must take control of this situation and ensure that all affected machines have now been identified so there are no more nasty surprises in a few months’ time.”
Notes to editors
- Anyone with a Hotpoint or Indesit washing machine should call 0800 316 1442 or visit https://washingmachinerecall.whirlpool.co.uk to check if their appliance is part of the recall. Certain washing machines that were manufactured between October 2014 and February 2018 are affected. Continuing in-depth safety checks has led to Whirlpool adding a further 21 models to the recall, affecting up to 55,000 appliances. Customers should check their washing machine to confirm if they need to take action, even if they have already done so.
- Unplug the machine if it is an affected model and contact Whirlpool as soon as possible.