Which? response to announcement hotels to reopen on July 4

Rory Boland, Which? Travel Editor, said:

“This is good news for people hoping to take a holiday in England this summer – but many holidaymakers are still struggling to get refunds for cancelled hotel bookings and trust in the travel industry has fallen to record low levels, so some people may be reluctant to make new bookings.

“The government must take urgent action to end confusion around travel advice and refunds, and do more to support the industry to ensure that firms struggling due to coronavirus are in a position to fulfil their obligations to customers.”

Statement