Which? response to Antonio Horta-Osoria’s speech calling for a change in the reputation of banking

In response to Antonio Horta-Osoria’s speech calling for a change in the reputation of banking, Which? executive director, Richard Lloyd said:

“It is good to hear senior bankers recognising the need for a big change in banking. But to rebuild their reputation they must do more to turn their words into action by putting customers first, enforcing high professional standards and properly punishing those responsible for mis-selling and bad practice.”

Statement