Which? response to BA disruption

Alex Neill, Which? Managing Director of Home Products and Services, said:

“Passengers who have had their British Airways flights cancelled at short notice will question why they have been left stranded when many other carriers continue to run a relatively on time schedule of flights from Heathrow.

“We welcome BA confirming to us that it will rebook passengers on alternative flights and, importantly, that this will include booking seats with other airlines so that passengers can travel as soon as possible. Where legally obliged, it must also inform passengers of their rights and proactively pay compensation and reimburse reasonable out of pocket expenses.

“This is yet more proof of why automatic compensation needs to be introduced.”