Alex Neill, Managing Director of Home Products and Services at Which?, said:
“Whirlpool has admitted that at least a million of their tumble dryers still in people’s homes could be a potential fire risk, but their approach to handling the issue for customers has been an absolute shambles.
“Our research has shown that there are still serious concerns about whether Whirlpool’s modification programme is actually effective at making those machines safe, and our investigation also uncovered that in the majority of cases the company is failing to give correct safety information to affected customers.
“Given the repeated failure of Whirlpool to take the safety of their customers seriously, it’s time for the Office for Product Safety and Standards to step in and force a full recall of affected tumble dryers.”
- Fire-risk dryers: Whirlpool and retailers are giving incorrect safety advice that could be exposing millions to danger – https://press.which.co.uk/whichpressreleases/fire-risk-dryers-whirlpool-and-retailers-are-giving-incorrect-safety-advice-that-could-be-exposing-millions-to-danger/