Which? response to BIS’ announcement on collective redress

In response to the Department for Business, Innovation and Skills’ (BIS) announcement on collective redress Which? executive director, Richard Lloyd, said:

“This will give consumers more power against unscrupulous businesses.  In the small number of cases where this will apply, collective legal action and settlements will automatically include everyone who has been affected so more people should get redress and sooner.

“The proposals will help to put consumers in the driving seat and will also act as a meaningful deterrent to dodgy or dishonest firms. This is good for consumers, responsible businesses and the wider economy.”

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