Which? response to BIS consumer rights directive consultation

Which? executive director, Richard Lloyd, said:

“Protecting consumers from hidden online charges, cracking down on rip off premium rate customer helplines and improving delivery services are actions Which? welcomes. Strengthening consumer rights is better for businesses and benefits the economy. However, we’re surprised the consultation to ban excessive debit and credit card surcharges has still not been published. More than 50,000 people supported our campaign, so we hope the Government sticks to their promise to ban these charges by the end of the year.”

Statement: , ,