Which? response to British Airways admitting cancelled flights ’email error’

Adam French, Consumer Rights Expert at Which?, said:

“British Airways has caused a lot of confusion and anxiety in the way it has handled today’s cancellations. It is vital that the airline ensures that any customer who was initially informed that their flight was cancelled and has booked an alternative flight is not left out of pocket.

“British Airways must now put all resources necessary into sorting out this mess as soon as possible.”