Alex Neill, Which? Managing Director of Home Products and Services, said:
“It’s right that customers are compensated for missed appointments, and this action should send a strong message to energy companies that they must provide a better level of customer service or be held to account.
“If consumers are unhappy with their supplier or are looking for a cheaper energy bill, we would encourage them to switch to secure a better deal.”
Notes to editors
Energy customers looking for cheaper deals can compare deals with Which? Switch, a transparent and impartial way to compare energy tariffs and find the best gas and electricity supplier.