Which? response to British Gas mis-selling

Which? executive director Richard Lloyd said:

“One of the reasons consumer trust in the energy industry is so low has been because of the repeated mis-selling scandals.  This kind of poor practice is completely unacceptable.

“We want to see all energy companies raising their game now, rather than waiting for the outcome of the competition inquiry. At the very least that means big improvements to basic practices and customer service.”

Notes to editors

Our Fix the Big Six campaign calls for suppliers to up their game to improve the service they provide now, rather than wait for the results of the competition review.

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