Which? response to British Gas’ new rewards scheme

Alex Neill, Which? Managing Director of Home and Legal Services, said:

“It’s vital that rewards like this do not make it more complicated for customers to compare and get the best energy deals. Our advice to customers would be to make sure that they aren’t paying over the odds for their energy and to ensure that any incentives or discounts are for things they will use.”

Notes to editors:
· Which? found that, on average, customers with the ‘Big Six’ could be saving up to £235 a year by moving to the cheapest dual fuel deal with on the market. Consumers looking for cheaper energy deals can compare deals with Which? Switch, a transparent and impartial way to compare energy tariffs and find the best gas and electricity supplier.
· Which? called on all energy companies to find new ways of getting customers stuck on poor value deals to move. Suppliers’ published plans on how they will engage with their customers and get them onto better deals, all are available to read on the ‘Fair Energy Prices’ website. Which? will now press these suppliers to deliver their plans and regularly set out what difference this is making to their customers.

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