Which? response to broadband industry open letter to Government

Caroline Normand, Which? Director of Advocacy, said:  

“Our lives are becoming increasingly more connected and in turn more reliant on a decent broadband connection, but yet the UK lags behind many other countries with only a tiny percentage of us having access to a full fibre connection.

“If the UK wants to be a leader, then it will need to address the problems that consumers are facing with a service that doesn’t meet expectations on speed and reliability.

“Plans for full-fibre are encouraging but Government and industry need to learn from the successes and failures of what worked for consumers following the roll out of superfast broadband across communities.”

ENDS

Statement