Harry Rose, Which? Money Editor, said:
“TSB’s bosses should be hanging their heads in shame over the way their customers have been treated for the last seven weeks, many will be rightly asking if the current chief executive is the right person to sort out this mess.
“Instead of being upfront about the extent of the crisis, the bank appeared to downplay it and customers have also been exposed to fraud on a staggering scale.
“Anyone unhappy at the way the bank has treated them should vote with their feet and switch to another provider.”