Which? response to Claims Management Regulator announcement that claims management companies (CMCs) are to be named for breaking rules

Which? executive director, Richard Lloyd said:

“More information to help consumers avoid rogue claims management companies is welcome but much tougher action is needed to clean up an industry riddled with poor practice. 

“We want to see people in charge of claims firms properly held to account for bad behaviour – this means hefty fines, licences being revoked and individuals barred from running CMCs if they’re found guilty of breaking the rules.

“Thousands of people tell us they are fed up with nuisance calls and texts from CMCs which is why we are campaigning to call time on this distressing problem.”

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