Which? response to CMA advice setting out obligations for care homes

Alex Hayman, Which? Managing Director of Public Markets, said:

“We have previously found too many care homes failing to be upfront about important terms and conditions, leaving residents hit with unexpected fees or contract terms that can have far-reaching and devastating consequences for vulnerable people and their families.

“It is vital that care homes implement this welcome advice quickly to ensure residents and their families can make fully informed and confident choices at what can be a complex and distressing time in their lives.”