Which? response to CMA enforcement action on secondary ticketing websites

Alex Neill, Which? Managing Director of Home Products and Services, said:

“With people increasingly finding that they have to buy tickets through secondary sites, it’s right that the competition authorities are taking action against companies that aren’t playing by the rules. Our research has found many websites breaking consumer law by not listing the face value of, or restrictions on, tickets as well as key information, such as block, row and seat numbers.

“This action must now lead to much greater transparency, so that consumers have a better chance of getting the best tickets for popular events.”

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Notes to Editors:

For free and independent consumer rights advice on secondary ticketing head to https://www.which.co.uk/buyingtickets