Caroline Normand, Which? Director of Advocacy, said:
“Which? has long called for independent regulation in the Scottish legal services market – so it is good that the CMA has reached the same conclusion.
“Implementing this change could drive up standards by helping people overcome the barriers they face when choosing a lawyer, encouraging competition on price and service levels and ensuring complaints are handled fairly.
“The Scottish Government must now work closely with the competition regulator to make quick progress and ensure that consumers’ needs are a top priority in any new legal services regulation.”