Which? response to CMA secondary ticketing announcement

Alex Neill, Which? Managing Director of Home Products and Services, said:

“We have repeatedly exposed secondary ticketing websites, including Viagogo, for playing fast and loose with the rules and putting people at risk of getting a raw deal on tickets so we welcome this strong action from the competition authority.

“The biggest players in the market must swiftly make the changes agreed with the CMA, so that consumers are no longer misled and have the information they need when looking to buy tickets through secondary ticketing websites.”

Notes to editors:
  • For free and independent consumer rights advice on secondary ticketing head to: which.co.uk/buyingtickets
  • In July 2017, a Which? investigation found that as many as a quarter of tickets to popular music, theatre and sporting events have ended up on secondary ticketing websites. Full press release accessible here.
  • In May 2016, Which? research revealed that music and theatre tickets are still being sold unlawfully on some of the UK’s biggest secondary ticketing sites, by being sold in breach of the Consumer Rights Act 2015. Full press release is accessible here.
  • In November 2015, Which? spent eight weeks monitoring four of the biggest secondary ticketing websites and found evidence that consumers are missing out due to unusual selling patterns. The full press release and research are available here