Which? response to CMA’s SSE / Npower merger referral

Alex Neill, Which? Managing Director of Home Products and Services, said: 

“Mergers of big players in essential markets such as energy risk reducing competition and harming consumers.

“As both these big suppliers struggle with providing good customer service, coming in the bottom half of our satisfaction survey, it’s only right that the competition authorities investigate further before allowing any venture to go ahead.
“Any consumers unhappy with their current energy provider should consider switching to a better deal, as they could be saving up to £370 a year.”
Notes to editors:
  • Customers looking for cheaper energy deals can compare deals with Which? Switch, a transparent and impartial way to compare energy tariffs and find the best gas and electricity supplier.
  • A £370 saving is based on a medium user (using Ofgem averages of 3,100 kWh electricity and 12,000 kWh gas per year, paying by monthly direct debit, with paperless bills), data is from Energylinx. Prices given are averages across regions, are rounded to the nearest whole pound and correct on 1 May 2018.