Which? executive director Richard Lloyd said:
“With trust in the energy market at an all-time low, energy companies must quickly deliver on this commitment to promptly refund consumers who are in credit with their direct debit accounts.
“As Which? told the minister and the Big Six suppliers this morning, some energy companies already automatically refund even very low credit balances, so there’s no reason why the entire industry can’t follow suit. All companies need to play fair and charge more accurately.”