Which? response to DfT overcrowded train services report

Alex Hayman, Which? Managing Director of Public Markets, said:

“Hundreds of passengers have already told us about their nightmare experiences with dangerous overcrowding and these latest figures are just the tip of the iceberg. It’s unacceptable that after fighting to get on a train, passengers are then having to stand in cattle-like conditions.

“Overcrowding is made worse when there are excessive delays and cancellations or if train companies are simply not putting on enough carriages during the busiest periods.

“It’s time to see a rail industry which works for passengers and not just train companies. The Government must take urgent action to ensure that passengers are compensated automatically.”

Statement