Which? response to energy companies’ closed account credit balances

In response to Ofgem calls on energy suppliers to take action on money they hold from customers’ closed accounts,

Richard Lloyd, Which? executive director, said:

“If true, it’s shocking that some of the biggest energy companies are sitting on millions of pounds worth of consumers’ cash.

“Suppliers must return this money as soon as possible and be clear about what customers need to do when they close accounts.

“We look forward to seeing the final conclusions of Ofgem’s investigation, and quickly.”


Which? is calling for action to Fix the Big Six

and soon. We want a full competition inquiry so that hard-pressed consumers can be confident that the market works well for them, as well as shareholders, and that the price they pay is fair.

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