Alex Neill, Which? Managing Director of Home Products and Services, said:
“No-one should be overcharged by car rental companies. If Europcar is found to be inflating costs for repairs, then customers who have been ripped off should be swiftly compensated.
“All car rental firms should be upfront about charges so that consumers can make an informed choice at the time of booking.”
Notes to editor
- In October 2016, Which? investigated car hire extras and found that nearly a third (32%) of prices for car hire extras weren’t being presented clearly online at the time of booking, despite an agreement from the big six brands to improve transparency: https://prod-wordpress-press.internal.which.co.uk/whichpressreleases/car-hire-extras-a-third-of-charges-still-not-clear/