Which? response to fake Thomas Cook refund site

Rory Boland, Which? Travel Editor, said:

“Fraudsters circle like sharks around financial disasters, so people should be aware that there are likely to be fake refund websites set up to fleece Thomas Cook customers – and some of them may look very convincing.

“Refunds for Thomas Cook customers will either be handled by the Civil Aviation Authority from Monday (7 October) or by banks and card providers, so we would urge anyone waiting to claim their money back to ignore alternative websites and unsolicited calls or texts promising a refund.”

Notes to editor:

• Full online story here: https://www.which.co.uk/news/2019/10/scam-alert-beware-fake-thomas-cook-refunds-websites
• Anyone waiting to claim a refund from Thomas Cook for a package holiday can only start doing so from next Monday – October 7th – when the Civil Aviation Authority sets up its service. Customers can get updates on thomascook.caa.co.uk
• Customers who did not book a package holiday should contact their card issuer or bank for advice on whether they can claim a refund.
• Link to CAA: https://www.caa.co.uk/consumers

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