Which? response to Financial Ombudsman Service PPI complaints data

Gareth Shaw, Which? money expert, said:

“The rise in upheld PPI complaints shows that this scandal is far from over. If you’ve had a complaint turned down by a bank and you disagree with the decision, you should take this up with the FOS.

“There are still millions of pounds in compensation available to consumers who were mis-sold PPI. We’re urging consumers to use our free PPI claim tool rather than claims management companies, who can charge up to a third of the compensation offered, before it’s too late”

Notes to editors:

• Which? has a free PPI claim tool available at: www.which.co.uk/ppi
• Previously unsuccessful claimants should consider re-submitting their complaint due to the new Plevin ruling which has made thousands more consumers eligible for compensation.
• The Which? PPI tool is a simple online form that guides people through the information they need to make a PPI claim and sends the claim directly to their PPI provider, regardless of whether they have any of the paperwork or not. Major banks and building societies now signed up to the tool include Barclays, Santander, HSBC (M&S Bank, First Direct, John Lewis, HSBC), RBS (Natwest, Ulster Bank), Lloyds Banking Group (Halifax, Bank of Scotland) and Nationwide.

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