Rory Boland, Editor of Which? Travel, said:
“Holidaymakers aren’t going to be able to take trips where the quarantine period at both ends totals 28 days, yet some travel companies continue to hold customers over the barrel by making them pay balances for holidays that can’t go ahead, and airlines with flights still running refusing to refund passengers or rebook their trips for free.
“The situation is chaotic: airlines and holiday companies must be given clear FCO guidance on what dates it is appropriate to sell flights and holidays for. The government must also urgently produce a plan to support the travel industry through this crisis, so carriers and holiday companies can comply with the law and refund consumers without fear of going bust.”