Which? response to fresh warnings over Royal Mail parcel scam

Adam French, Which? Consumer Rights Expert, said:

“The coronavirus pandemic has led to an explosion of scams, with shameless fraudsters prepared to leave no stone unturned in their efforts to steal victims’ money.

“People should be wary of any unsolicited texts, emails or calls that they receive regarding deliveries, and contact Royal Mail directly if they are in any doubt about their legitimacy. An added layer of confusion is that Brexit means consumers could also now legitimately be asked to pay fees for some orders that come from the EU.

“Which? has launched a free scam alert service to help consumers spot the latest tactics used by fraudsters, however there also needs to be a co-ordinated approach from the banking, telecoms and tech industries, as well as regulators and government, to tackle this huge problem.”

Notes to editors