Which? response to government announcement that it will soon impose quarantine for people flying into the UK

Rory Boland, Editor of Which? Travel, said:

“This news will add to the confusion that British travellers are currently facing when trying to work out whether they can travel as planned, safely rebook postponed holidays, and when they will receive the refunds they are entitled to under consumer law for cancelled trips.

“The situation is chaotic: the guidance issued by the government against travelling abroad is indefinite, and yet some airlines and travel companies are selling flights and holidays due to depart within the next few weeks which carry no warning that they are unlikely to go ahead as planned.

“Airlines and holiday companies must now be given clear FCO guidance on what dates it is appropriate to sell flights and holidays for. The government must also urgently produce a plan to support the travel industry through this crisis, so carriers and holiday companies can comply with the law and refund consumers without fear of going bust.”

Statement