Rory Boland, Editor of Which? Travel, said:
“The government’s promise that a huge repatriation effort is underway will be good news to many UK residents stuck in increasingly difficult situations abroad who have struggled to get any practical advice or help from the foreign office.
“The problem has been growing for weeks so the government must urgently improve its communications regarding travel advice and make sure it leaves no stone unturned to get these people on flights home.”
Notes to editors:
- Which? is a non-profit organisation working to make life simpler, fairer and safer for consumers during the coronavirus crisis. Which? is making a range of news, advice and guides available for free for anyone who needs it at https://www.which.co.uk/news/coronavirus/
- Any passengers who incur additional costs as a result of being rerouted home via an indirect route should retain all receipts to have these costs reimbursed by their airline.
- For more information about your rights around flight delays and cancellations, visit: https://www.which.co.uk/consumer-rights/regulation/denied-boarding-regulation
- For the latest guidance from the CAA, visit: https://www.caa.co.uk/Commercial-industry/Airlines/Guidance-on-consumer-law-for-airlines/