Which? response to government repatriation of stranded Britons

Rory Boland, Editor of Which? Travel, said:

“It is good to hear that the government’s huge repatriation effort is finally underway and will include getting stranded UK residents home, not only where commercial flights are still available but also providing charter flights where there is no commercial option.

“Those who have been stranded for weeks in increasingly difficult situations have told us that communication on the ground is still quite poor so we want to see the government do all it can to provide all the correct advice to get these people back home quickly and safely.”

ENDS

• Which? is a non-profit organisation working to make life simpler, fairer and safer for consumers during the coronavirus crisis. Which? is making a range of news, advice and guides available for free for anyone who needs it at https://www.which.co.uk/news/coronavirus/
• Any passengers who incur additional costs as a result of being rerouted home via an indirect route should retain all receipts to have these costs reimbursed by their airline.
• For more information about your rights around flight delays and cancellations, visit: https://www.which.co.uk/consumer-rights/regulation/denied-boarding-regulation
• For the latest guidance from the CAA, visit: https://www.caa.co.uk/Commercial-industry/Airlines/Guidance-on-consumer-law-for-airlines/

Statement