In response to high street retailer HMV announcing its intent to file a notice to appoint administrators, Which? executive director Richard Lloyd said:
“With the increasing number of high street retailers going bust, consumers need to be aware of their rights, particularly regarding warranties and gift vouchers.
“While many groups can lose out when a company goes into administration, it is outrageous that consumers, once again, are left out of pocket when a retailer refuses to honour gift vouchers. We want the rules on gift vouchers and insolvency to be reviewed to ensure consumers are adequately protected in cases like this.”
Notes to editors:
- More detailed advice is available on the Which? website
- Which? has a template letter to claim a refund for vouchers from a bust company.
- Which? has a template letter to claim a refund from your credit card company if a retailer has gone bust.