Which? response to HMV going bust

Alex Neill, Which? Managing Director of Home Products and Services, said:

“It’s a worrying time for everyone when a company goes into administration but for customers, it’s important to remember that your consumer rights may be affected.

“If you have recently bought anything from HMV, you may not be able to claim a refund or exchange the item if the company ceases trading. If you have gift vouchers you should try to spend these in-store as soon as possible.

“If you are planning to shop in HMV and intend to buy something worth more than £100, make sure you use a credit card as you’ll be able to make a claim against your credit card company under Section 75 Consumer Credit Act if anything goes wrong.”

Notes to Editors:

Which? has expert guides to your consumer rights in the event of a retailer going into administration, including: your returns rights, what to do if you have a faulty product and how to try to claim for a refund.