Natalie Hitchins, Which? Head of Home Products and Services, said:
“It’s disappointing that the industry continues to drag its heels when it comes to smart meter installations. It’s also unacceptable that millions of energy customers have been left lumbered with ‘dumb’ smart meters, especially if they’ve switched to avoid expensive energy tariffs or escape poor customer service.
“Smart DCC urgently needs to get on with rolling out its fix for first-generation smart meters without further delay and installing second-generation meters more widely must be a priority for all parties. Customers should benefit from monitoring their energy use and using this information to switch to a better deal – rather than enduring hassle and soaring costs.”
Notes to editor
– Latest BEIS smart meter installation stats for Q1 2019.