Responding to the latest figures on financial complaints from the Financial Ombudsman Service,
Richard Lloyd, Which? executive director said:
“The shockingly high uphold rates on PPI claims exposes just how shoddy the complaints handling is at some of the major high street banks.
“Despite their claims, banks are failing to clean up their act. The Financial Conduct Authority must ensure all banks are handling complaints to a much higher standard, so that it’s easier for people with legitimate claims to get back what they’re rightly owed. There must be tough action against any bank found dragging its feet.”