In response to the latest data from the Financial Ombudsman Service on PPI complaints, Which? executive director Richard Lloyd said:
“It’s shocking that the number of PPI complaints to the financial ombudsman has more than doubled in six months, now reaching record levels. Some banks are clearly not making it as straightforward as they should for people to get the money back they’re legitimately owed.
“Banks must deal with complaints quickly and fairly and help consumers claim the compensation they are due without hassle. They should be proactively contacting past PPI customers so people are aware they can claim without using unnecessary and expensive claims management companies. And the Financial Services Authority should take action against any bank dragging its feet in settling complaints.”
If you think you’ve been mis-sold PPI, it’s easy to claim it back yourself for free. Just visit www.which.co.uk/ppi and follow our free, quick and easy guide to making a claim.