Which? response to latest Ofcom complaints report in the telecoms sector

Alex Neill, Which? Managing Director of Home Services, said:

“Customers continue to suffer with problems ranging from slow speeds to unexpected price hikes and connection dropouts – and to make matters worse, our research has shown that long-standing customers are most likely to be overpaying for shoddy broadband service.

“No one should accept getting a bad deal – there are big savings to be made for those who haggle or make the switch to a new provider.”

ENDS

Notes to Editors:

• Which? supports the telecoms regulator, Ofcom on its ‘Boost Your Broadband’ campaign encouraging broadband customers to look for cheaper and faster broadband
• Customers looking for cheaper broadband can compare deals with Which? Switch Broadband, a transparent and impartial way to compare tariffs and find the best broadband supplier

Statement