Gareth Shaw, Head of Money at Which?, said:
“It is good to see businesses introducing initiatives to help vulnerable customers access the cash they rely on to pay for essentials during the coronavirus lockdown.
“However, schemes like this one are only a short-term fix. The difficulties people are currently facing demonstrate why the government must act swiftly on its promise to legislate to ensure that consumers have access to cash for as long as they need it.”
Notes to editor
Which? is a non-profit organisation working to make life simpler, fairer and safer for consumers. During the coronavirus crisis, Which? is making a range of news, advice and guides available for free for anyone who needs it at: https://www.which.co.uk/news/coronavirus/
More information on how banks are helping vulnerable customers is available here: https://www.which.co.uk/news/2020/04/how-banks-are-helping-vulnerable-customers-during-the-coronavirus-crisis/