Which? executive director Richard Lloyd said:
“The cost of PPI mis-selling is now a staggering £22 billion and with banks continuing to increase their provisions it shows that they are still in denial about the size of this scandal.
“The regulator is currently taking enforcement action against Lloyds and it must continue to take tough action against any bank found breaching the rules. The banks should be making it as easy as possible for people entitled to a refund to claim back their money, without any hassle.”
Notes to editors:
- Use our free online tool to put in your claim for a PPI refund.