Which? response to Manchester Airport check-in failure

Alex Neill, Which? Managing Director of Home Products and Services, said:

“Passengers who have faced a severe delay to their flight as a result of today’s disruption may be entitled to compensation. Airlines should proactively tell them if they can claim.

“It’s time for airlines to start automatically compensating eligible passengers. Until they do this, we urge people to check what they are entitled to.”

Notes to eds

  • Passengers looking to claim compensation for a delayed flight can use the Which? guide and letter template to help claim compensation: www.which.co.uk/flightrights. This is a free tool, so travellers who successfully claim compensation using Which? help won’t have to share part of their refund with claims management companies.
  • Compensation is provided at a set figure in Euros, dependent on how long the delay is and how far you are flying.
    Delayed long haul travellers could be entitled to €300 if their plane landed between three or four hours late, or €600 if their flight was at least four hours behind schedule.
    Passengers flying short haul are also potentially eligible to claim up to €250 if they are delayed by more than three hours.