Gareth Shaw, Head of Money at Which?, said:
“Mortgage lenders are doing the right thing by allowing customers who have taken a payment holiday to switch to a new deal at the end of their current one. This should mean that anyone already struggling financially could save money rather than deal with a price hike.
“Firms must now ensure those in need of assistance get clear information about the support that is on offer. It’s vital that the process is straightforward, so that consumers can easily access it in these challenging times.”
Notes to editor
Which? is a non-profit organisation working to make life simpler, fairer and safer for consumers. During the coronavirus crisis, Which? is making a range of news, advice and guides available for free for anyone who needs it at https://www.which.co.uk/news/coronavirus/