Sue Davies, Head of Consumer Protection Policy at Which?, said:
“Consumers are being exposed every day to dangerous and illegal items on online marketplaces that have been sold without adequate safety checks or monitoring.
“As the NAO has highlighted, the current regulatory framework isn’t fit for purpose, and given the growth in people shopping online it is essential that online marketplaces are urgently given greater legal responsibility for the safety of all products sold on their sites.
“The OPSS must also be made an independent product safety regulator, at arms-length from the government, with a clear focus on consumer safety and real powers to protect people from the potentially devastating consequences of unsafe products.”
Notes to editors
- Illegal teeth-whitening products widely available on online marketplaces, Which? warns
- Online marketplaces fail to remove banned products – even after consumers report them, Which? finds