Which? response to Nationwide’s announcement to move to freephone for its main customer services numbers

Richard Lloyd, Which? executive director said:

“It’s great news that our biggest building society is joining the growing list of providers moving to freephone or basic rate numbers. Nationwide is doing the right thing by its customers by dropping 0845 numbers.

“The Financial Conduct Authority must act now to put an end to costly calls across financial services, but in the meantime there’s really no excuse for other providers not to follow Nationwide’s example.”

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